Shipping policy

Shipping Policy

We aim to process and deliver your order as smoothly and transparently as possible. Please review the information below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after being placed.

Orders are typically processed within 1 business day
Orders placed on weekends or public holidays may require additional processing time
Processing time refers to order verification, quality checks, and preparation for shipment

Once your order has been processed, it will be dispatched for delivery.

Estimated Delivery Time

After dispatch, the estimated delivery time is 8-12 business days.

Total estimated delivery time:
➡️ Up to 15 business days (including processing and transit)

Please note:

Delivery times are estimates, not guarantees
Actual delivery may vary depending on location, carrier operations, customs processing, and peak demand periods

Deliveries to Rural & Remote Areas

Orders shipped to rural, remote, or less accessible areas may take longer to arrive than the standard estimated delivery window.

Rural deliveries can require additional transit time due to limited carrier routes, less frequent delivery schedules, and extended last-mile logistics
Estimated delivery times for these locations may exceed 15 business days
Tracking updates for rural deliveries may also appear less frequently during transit

Shipping Costs

We currently offer free outbound shipping on all orders, with no minimum purchase required.

Please note that while outbound shipping is free, return shipping costs are always the responsibility of the customer, as outlined in our Refund & Returns Policy.

Fulfillment & Shipping Partners

Orders are fulfilled through our trusted international fulfillment partners and shipped directly to the delivery address provided at checkout.

To ensure efficiency and product quality, fulfillment may involve multiple logistics partners depending on destination and availability.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking updates to appear after dispatch, as carrier systems may take time to update.

Customs & Delivery Delays

Occasionally, shipments may experience delays due to factors outside of our control, including:

Carrier backlogs
Customs processing
Weather conditions
Peak shipping periods

If your tracking information shows prolonged inactivity or delays beyond the estimated delivery window, please contact us at support@trueofblue.com and we will be happy to assist.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

We are not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will investigate the issue with the carrier and work toward an appropriate resolution.

Need Help?

If you have any questions regarding shipping, delivery timelines, or tracking, please contact us at:
📧 support@trueofblue.com