Returns & Cancellations

Can I cancel or amend my order?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to cancel or amend most orders after they been placed. However, if you contact our customer support team via an email to support@trueofblue.com and the order has not been processed already, we will do our very best to cancel or amend the order for you.

Please note, as a small, independent company our live chat, emails, contact forms and social media pages are not monitored 24/7, so we cannot guarantee any order cancellations or amendments.

We kindly ask that you please take care to double check your details before placing your order.

If we are unable to cancel your order, you are welcome to return your order within 14 days as per our return policy.

What is your return policy?

You are welcome to return any new, unopened and unused products for a refund within 14 days of delivery. Please reach out to our customer support team at support@trueofblue.com and we'll provide you with return instructions.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.

A full refund for your order/products will be provided once the returned products have been checked in by our warehouse.

Refused or Undelivered Packages

If a delivery is refused by the customer at the point of delivery, or returned to sender for any reason (including unclaimed packages, repeated failed delivery attempts, or refusal to accept the parcel), the following applies:

• No refund can be issued until the package has been physically received back by our fulfilment team
• Return transit times for refused deliveries can be significantly longer than standard shipping, and in some cases packages may take several weeks to be returned to our warehouse
• Once the refused package is received and inspected, eligibility for a refund will be assessed in line with the conditions of this policy
• Original outbound shipping costs are non-refundable
• Any return shipping costs incurred as a result of the refusal may be deducted from the refund amount

We are unable to process refunds based on tracking information alone — the physical return of the product to our fulfilment team is required before any refund can be issued.