How Our 100-Day Guarantee Works

We understand how frustrating skin issues can be, especially if you’ve already tried products that didn’t work for you. Skin support takes time, particularly when the barrier has been under stress, which is why we offer a 100-Day Money-Back Guarantee to give you a fair opportunity to try True Of Blue.

Our goal is to be transparent, reasonable, and supportive while making sure the guarantee is used as intended.

Two Ways We Support You

Option 1: Changed Your Mind (Unopened Products)

If you decide the product isn’t right for you and haven’t opened it, you may request a return within 14 days of delivery.

Conditions:

• Product must be unused, unopened, and fully sealed

• Return request must be approved in advance

Refund details:

• You’ll receive a full refund of the product price

• Original shipping costs are non-refundable

• Return shipping is the customer’s responsibility

All returned items are inspected before a refund is issued.

Option 2: Gave It a Fair Try (Used Products)

If you’ve used the balm as directed and are not satisfied with your experience, you may request a refund under our 100-Day Fair-Try Money-Back Guarantee.

We encourage consistent use for up to 100 days, as skin support and barrier recovery can take time.

Eligibility:

• Requests must be submitted within 15 - 75 days of delivery

• Product may be used

• Only one guarantee claim per customer or household

• Proof of purchase is required

• Photos or additional information may be requested to help us assess your experience

Important to know:

• The money-back guarantee is not a full refund

• All requests are reviewed and assessed individually

• If, after review, we determine the product was used as directed and you were not satisfied, we may offer a refund

• Original shipping costs are non-refundable

• Return shipping is the customer’s responsibility

• Refunds are issued only after review and approval

We reserve the right to refuse claims where misuse, excessive consumption, or abuse of the guarantee is suspected.

How to Submit a Guarantee Request

Email support@trueofblue.com with:

• Your order number

• Your full name and shipping address

• A brief note about your experience

• Photos or additional information (if requested)

Once approved, we’ll provide the next steps and return instructions if required.

A Few Important Notes

• We do not offer free returns

• All returns and guarantee claims require prior approval

• Results vary between individuals; no specific outcomes are guaranteed

• Products must be used only according to the instructions provided

If you have questions at any point, our support team is always here to help.